Swim Express
Teaching Swimming to All Ages

Policies

Policies

 Swim Attire

All children must wear proper swimming outfits that are designed for swimming. Young children who are not trained to use the restroom must wear at least one swim diaper under their bathing suit. Children with long hair must wear a hair tie or swim cap so that their hair will not obscure their vision.

Attendance

Swim Express LLC asks that you make every effort to attend lessons consistently for the success of your child’s swimming progress. Approved absences may be granted according to the discretion of Swim Express LLC, its owners, and operators.

Instructor Cancellation

The instructor will notify the parent, using the contact information on file, approximately 30 minutes prior to the lesson in the case of a cancellation. If the instructor cancels a lesson (inclement weather, for example), the swimmer in a weekly group or private lesson is credited a session pass for the cancelled lesson equivalent to the amount paid for that lesson. Session passes must be used within 12 weeks of the cancellation. Unused session passes will be relinquished after 12 weeks. No refunds will be issued for cancelled sessions.

Parent Cancellation

If your child is going to miss a scheduled swim lesson, please send a written notice to the Swim Express Office prior to the lesson by email and cancel the appointment via the client portal at least 24 hours before the lesson; otherwise, the lesson will be forfeited. In the event that a swimmer is sick or encounters a schedule conflict with the lesson, the swimmer in a weekly group or private lesson is credited a session pass for an approved absence equivalent to the amount paid for that lesson. Session passes must be used within 12 weeks of the cancellation. Unused session passes will be relinquished after 12 weeks. No refunds will be issued for cancelled sessions.

If you have scheduled the Drowning Prevention Six Day Track and your child becomes sick or is unable to complete the program, you must reschedule your lesson within 30 days of the initial start date. If you do not complete the lesson and it is not rescheduled within that time frame, you will forfeit the lesson, and you will not be issued a credit or refund.

Pool Temperature

To ensure your child’s health and comfort, the pool’s temperature should be 85 degrees Fahrenheit or warmer in the cooler months. Please keep track of the pool’s temperature—in the event of an outside temperature below 70 degrees coupled with a pool temperature below 85 degrees, the Swim Express Office 24 hours prior to the lesson; otherwise, the lesson will be forfeited.

Payment

Online payments are due 48 hours prior to the first lesson; otherwise, lessons will be postponed until payment is received. If you are paying with cash or check, please notify the Swim Express office and pay at the first lesson

Release of Liability

I release and hold harmless Swim Express LLC, its owner, and operators from any and all liability, demands, claims, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon vicinity under the control and supervision of Swim Express LLC, its owner, and operators or in route to or from any of the said premises. For the safety of all our swimmers, Swim Express LLC reserves the right to not allow participation in the program if they are sick or have a malady that may be contagious.

Medical Treatment

I give permission to Swim Express LLC, its owners, and operators to seek medical treatment for the participant in the event a parent or guardian is not able to be reached. I disclose all and any physical/mental problems, restrictions, and/or conditions of participant to Swim Express LLC, its owners, and operators. I give permission to Swim Express LLC, its owners, and operators to deny or terminate any and all lessons when they deem necessary.

Photo & Video Release

I authorize Swim Express LLC to take and use photographs and videos of my child (including the child's name) for promotional or educational purposes on the Swim Express website, social media or other marketing materials. At anytime, I understand that I may request photos and videos NOT to be recorded by contacting the Swim Express Office: office@swimexpressfl.com

Policy effective date: November 27, 2018
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